The Battles Group, LLC

Services
TBG provides “leading edge” telecom consulting and project management services to clients in the form of recommendations and analyses for emerging technologies, such as IP Telephony (IPT), voice over internet protocol (VoIP), unified communications (UC), and contact center applications.  TBG follows well-defined work methods for the following activities:

• Strategic Planning
• Baseline Assessment
• Requirements Analysis
• Request for Information/Request for Proposal (RFI/RFP) Preparation
• Proposal Evaluation
• Technical Evaluation & Support
• Implementation & Project Management
• Operational & Organizational Assessment
  

Subject Matter Experience & Expertise

TBG maintains expertise and has experience in a broad range of technical and management disciplines related to the assessment, design, selection, installation, and management of telecommunications systems and services, including the following areas: 

• Unified Communications (UC)
• Business Case, Return on Investment (ROI), and Total Cost of Ownership (TCO) Development
• Telecommunications Architecture Comparison & Evaluation, e.g., CO-based, IP-PBX-based, Managed & Hosted IP Services
• IP Telephony Systems
• Contact Centers
• Related Peripheral Systems, e.g., Voice & Unified Messaging, Call Accounting, Telemanagement, Mobility, Collaboration, Video
• Computer Telephony Integration (CTI)
• Traditional PBXs
  

Sample Client List
TBG has served a diverse range of clients in multiple markets, such as government, publishing, higher education, healthcare, and application service providers.  Our clients have included the following:

• The World Bank Group, Washington, DC
• The Center on Budget and Policy Priorities, Washington, DC
• The Society for Human Resource Management, Alexandria, VA
• City of Baltimore, MD
• Bureau of National Affairs, Washington, DC
• Grotech Capital Group, Timonium, MD
• The Smithsonian National Museum of the American Indian, Washington, DC
• The United Nations, New York, NY
• The National Academies of Science, Washington, DC
• The Smithsonian Institution, Washington, DC
• The Washington Post, Washington, DC
• Towson University, Towson, MD
• City of Burlington, Burlington, WI
• The Atlanta Journal-Constitution, Atlanta, GA
• University of Chicago Hospitals, Chicago, IL
• University of Pennsylvania, Philadelphia, PA